Help Center

Guidance for AVEONEX services, files, quotes, contact methods, and project requests.

Use this page to understand how requests are reviewed, what to prepare, what files to upload, and how AVEONEX handles project questions.

Before You Contact AVEONEX

You do not need everything perfect, but details help.

  • A short explanation of the idea
  • Any files, photos, sketches, or references
  • Preferred deadline
  • Budget range
  • Preferred contact method
  • Important measurements or requirements
  • Examples of similar products or websites

Why Custom Quotes?

Custom work needs review before pricing.

A 3D print may change in cost based on size, material, print time, quantity, and design complexity. A website may change in cost based on pages, features, forms, integrations, content, and maintenance needs.

Start a ProjectHow Payment Works

How AVEONEX Reviews a Request

Clear details make it easier to estimate cost, timeline, and feasibility.

3D Printing Review Factors

  • File quality
  • Part size
  • Material
  • Quantity
  • Complexity
  • Intended use
  • Required strength
  • Deadline
  • Delivery or pickup needs

Website Design & Development Review Factors

  • Website type
  • Number of pages
  • Required features
  • Content readiness
  • Design complexity
  • Forms or integrations
  • Launch requirements
  • Maintenance needs

General

What is AVEONEX?

AVEONEX is a technology and engineering company focused on 3D Printing and Website Design & Development under one brand.

How do I request a quote?

Use Start a Project, choose the correct path, complete the request form, upload useful files, and submit your preferred contact method.

Does submitting a form confirm my order?

No. Submitting a form is a request for review. Pricing, timeline, feasibility, and payment requirements are confirmed before work begins.

Can AVEONEX refuse a request?

Yes. Requests may be refused if they are unsafe, illegal, misleading, harmful, unclear, or outside available capability.

3D Printing

What files can I upload?

You can upload STL, 3MF, OBJ, STEP, ZIP, PDF, PNG, JPG, JPEG, WEBP, sketches, drawings, or reference images.

What if I only have a sketch?

Send the sketch or reference image and describe the item, size, use, quantity, and fit requirements as clearly as possible.

Can you print replacement parts?

Replacement parts can be reviewed. Add photos, measurements, use details, and any available file so printability can be checked.

Are custom prints refundable?

Refunds are reviewed fairly. Custom 3D-printed items may not be refundable after production starts unless there is an AVEONEX error or a remedy is required by applicable law.

Can urgent work be requested?

Yes, but urgent work must be reviewed before timeline and cost are confirmed.

Website Design & Development

What type of websites can AVEONEX build?

AVEONEX can review requests for business websites, landing pages, e-commerce stores, portfolio websites, service websites, dashboards, web applications, and redesigns.

Can I upload my logo and brand files?

Yes. Upload logos, brand assets, documents, reference images, website examples, and content files that help explain the project.

Can you build e-commerce websites?

Yes. E-commerce requests can be reviewed. Payment gateways, product content, hosting, and third-party tools may require separate setup or approval.

Can you add forms and contact buttons?

Yes. Contact forms, inquiry forms, booking forms, WhatsApp buttons, and Instagram links can be reviewed as part of the website scope.

Can I request future updates?

Yes. Future updates can be reviewed as maintenance or a new request depending on scope.

Files

What file types are accepted?

3D Printing accepts common 3D files, ZIP folders, PDFs, and images. Website Design & Development accepts logos, documents, images, ZIP folders, references, and website content.

What if my file is not perfect?

Submit what you have and explain the idea clearly. AVEONEX may request clearer files, dimensions, or extra information before accepting the project.

Can I upload ZIP files?

Yes. ZIP files are useful when sending multiple project files together.

Contact Methods

Can I choose WhatsApp or Instagram?

Yes. Select your preferred contact method in the form and enter the correct number, username, profile link, or contact detail. AVEONEX also has an official WhatsApp number: +971 56 766 2486 for messages only.

What is the official WhatsApp number?

The official AVEONEX WhatsApp number is +971 56 766 2486. Use it for WhatsApp messages only, not normal phone calls.

What details should I enter?

Enter the detail for your selected method, such as your email, WhatsApp number with country code, Instagram username, Instagram profile link, or another agreed contact detail.

Delivery

How does 3D Printing delivery work?

Delivery is reviewed after the request. Cost and timing depend on location, delivery company, speed, size, weight, quantity, and workload. Emirates Post is usually cheaper and Aramex is usually faster.

What address details are required?

For 3D Printing delivery, AVEONEX needs phone number, street name or number, city, and landmark. Postcode is optional.

How are website files delivered?

Website files may be delivered online through file-transfer apps or platform handover. Download links may expire after 24 hours, so customers should save files quickly after final payment and delivery.

Payment

How can customers pay AVEONEX?

Current allowed payment methods are Bank Transfer, Payment Link, and PayPal. Customers should not send payment until AVEONEX confirms the quote, amount, and payment instructions directly. Bank Transfer details are listed in the Payment Policy.

What are the Bank Transfer details?

For approved Bank Transfer payments only: First Abu Dhabi Bank (FAB), account holder AMNA SAEED RABEEA RAS ALZAABI, IBAN AE63 0355 6400 1109 1080 726. Customers should only use these details after AVEONEX confirms the quote and payment method.

Does the website take payment automatically?

No. The AVEONEX website collects request forms only. Payment is arranged after AVEONEX reviews the request and confirms the quote.

Policies

Where can I read the Terms, Refund Policy, and Payment Policy?

Open the Policies page from the navigation or from the policy links inside every request form.

Contact

Tell AVEONEX what you want to build.

Send a short message, choose the project type, and include the important details. AVEONEX normally responds within one business day.

Quick Contact

Ask a question or send a short message.

Use this quick form for simple questions. For a full quote request, use Start a Project.

Provide accurate details and only upload files you own or have permission to use. AVEONEX may request more information before confirming a quotation.